Strategy & Business Development Department<\/p><\/td><\/tr><\/tbody><\/table>","sort_order":0,"files":[]},{"id":34,"name":"Request for proposal (New Project)","description":" Provision of Request for Proposal to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" Required Document List (Initial Documents, PPFI & PPFII)<\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email Submission
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Strategy & Business Development Department<\/p>","sort_order":0,"files":[]},{"id":37,"name":"Site visits and verifications","description":" On-ground inspections and validation of project progress, compliance status, and alignment with approved designs and regulatory requirements.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email Submission<\/p> \u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Projects Department<\/p>","sort_order":0,"files":[]},{"id":38,"name":"Initial Permission (New Projects)","description":" Issuance of formal initial approval enabling project initiation, including land allocation confirmation, layout validation, and authorization to proceed with early-stage development activities.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email Submission<\/p> \u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Strategy & Business Development Department<\/p>","sort_order":0,"files":[]},{"id":1,"name":"Review of Project Feasibility Study","description":" Technical and commercial evaluation of project feasibility studies to assess viability, risk exposure, infrastructure requirements, and alignment with FOIZ strategic and regulatory frameworks.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" Minimum charges subject to project scope and additional costs on a case-to-case basis.<\/p>","responsible":" Strategy & Business Development Department<\/p>","sort_order":1,"files":[]},{"id":2,"name":"Review of FEED documentation (incl. 3rd Party services) & Basic Engineering","description":" Detailed technical review of Front-End Engineering Design (FEED) and basic engineering documentation, including validation of design assumptions, compliance standards, and integration requirements.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Projects Department<\/p>","sort_order":2,"files":[]},{"id":3,"name":"Review of Detailed Engineering documentation (incl. third-party services as required)","description":" Assessment of detailed engineering submissions to ensure readiness for execution, adherence to codes and standards, and compatibility with FOIZ infrastructure and safety requirements.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Projects Department<\/p>","sort_order":3,"files":[]}]},{"id":2,"title":"Land & Tenancy Management","icon":"fas fa-map-marked-alt","sort_order":2,"services":[{"id":46,"name":"Assignment of Land Lease","description":" Approval and facilitation of assignment of lease rights to third parties such as financial institutions or partners, subject to regulatory and contractual controls.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":0,"files":[]},{"id":47,"name":"Amendment of LLA","description":" Review and approval of modifications to LLA within existing agreements.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":0,"files":[]},{"id":48,"name":"Temporary LLA (Laydown Areas)","description":" Provision of temporary land usage for construction staging, storage, or operational support activities, with defined duration and conditions.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":0,"files":[]},{"id":49,"name":"Amendment to Temporary LLA (Laydown Areas)","description":" Review and approval of modifications to temporary LLA within existing agreements.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":0,"files":[]},{"id":4,"name":"Legal Contract Amendments","description":" Processing and formalization of contractual amendments affecting legal, commercial, or ownership aspects of agreements within FOIZ jurisdiction.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":1,"files":[]},{"id":5,"name":"Land Lease Issuance (LLA)","description":" Preparation, review, and issuance of legally binding land lease agreements defining rights, obligations, and usage conditions for investors operating within FOIZ.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Contact<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":2,"files":[]},{"id":6,"name":"Technical Contract Amendments","description":" Review and approval of modifications to technical terms within existing agreements, ensuring continued compliance with operational and regulatory standards.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":3,"files":[]}]},{"id":3,"title":"Stakeholder Information & Engagement","icon":"fas fa-users","sort_order":3,"services":[{"id":41,"name":"Weekly FOIZ Inventory Level (FEDCom)","description":" This service provides subscribers with weekly updates on oil product inventory levels in the Fujairah Oil Industry Zone through the FEDCom newsletter, supporting market awareness and informed business decisions.<\/p>","options":" Complete the newsletter subscription form at the bottom of the FEDCom page on the FOIZ website.<\/p>","cost":"Free","channels":" \u2022 FEDCom Newsletter Subscription<\/p>","duration":"Weekly Publication","remarks":" <\/p>","responsible":" Strategy & Business Development Department<\/p>","sort_order":0,"files":[]},{"id":42,"name":"Newsletter Subscription","description":" This service enables customers and stakeholders to subscribe to the FOIZ newsletter and receive updates on news, events, initiatives and developments within the Zone.<\/p>","options":" Enter a valid email address in the subscription section on the News page under Media on the FOIZ website.<\/p>","cost":"Free","channels":" \u2022 FOIZ website \u2192 Media \u2192 News \u2192 Newsletter Subscription<\/p>","duration":null,"remarks":" <\/p>","responsible":" Information Technology Team<\/p>","sort_order":0,"files":[]},{"id":7,"name":"Facilitating communication with terminals (Stakeholder projects interface)","description":" Provision of Facilitating communication with terminals to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Support Services Department<\/p>","sort_order":1,"files":[]}]},{"id":4,"title":"Regulatory Services","icon":"fas fa-shield-alt","sort_order":4,"services":[{"id":35,"name":"Approval of 'Mechanical Completion Certificate' (MCC)","description":" Provision of service to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":0,"files":[]},{"id":36,"name":"Approval of Pre-Startup Safety Review (PSSR) and Commissioning activities","description":" Provision of service to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p><\/td><\/tr><\/tbody><\/table>","options":" <\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":0,"files":[]},{"id":9,"name":"Review Project HSEIA","description":" Provision of Technical\/HSEQ reviews and Inspections during Project Works to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":1,"files":[]},{"id":10,"name":"Review and Approval of Safety Studies","description":" Provision of Review and Approval of Safety Studies to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":2,"files":[]},{"id":11,"name":"Compliance audits","description":" Structured audits conducted to assess compliance with FOIZ requirements across operational, safety, and regulatory domains.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":3,"files":[]},{"id":12,"name":"Compliance field inspections","description":" On-site inspections to verify adherence to approved practices, identify non-compliance, and enforce corrective actions.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":4,"files":[]}]},{"id":5,"title":"Fire & Rescue Services","icon":"fas fa-fire-extinguisher","sort_order":5,"services":[{"id":13,"name":"Request for Training (Firefighting Simulator Training)","description":" Assessment and coordination of training requests to support development of professional skills and competencies aligned with industry and operational requirements. Includes identification of suitable training programs, facilitation of participation either within FOIZ or through external providers, and alignment with organizational and regulatory frameworks.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" FOIZ Offices (Physical Visit)<\/p><\/li> Email Submission<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":1,"files":[]},{"id":14,"name":"Emergency Response Services","description":" Deployment of emergency response capabilities for incidents at operating facilities within FOIZ, with priority given to facilities handling flammable or hazardous materials. The service supports rapid response, containment, and mitigation to protect people, assets, and the environment.<\/p>","options":" Emergency Response for Projects under construction (not commissioned)<\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit<\/p><\/li><\/ul>","duration":null,"remarks":" Applicable on annual basis from the start of construction work<\/p>","responsible":" Projects Department<\/p>","sort_order":1,"files":[]},{"id":15,"name":"Conducting of emergency drills (credible scenarios)","description":" Design and execution of simulated emergency scenarios to test preparedness, coordination, and response effectiveness across stakeholders.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ & FOIZ ERC)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" HSEQ Department<\/p>","sort_order":2,"files":[]}]},{"id":6,"title":"Security Inspections","icon":"fas fa-user-shield","sort_order":6,"services":[{"id":16,"name":"Security inspection of operating facilities","description":" Provision of Security inspection of operating facilities to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Support Services Department<\/p>","sort_order":1,"files":[]}]},{"id":7,"title":"People & Careers","icon":"fas fa-user-graduate","sort_order":7,"services":[{"id":17,"name":"Internships & Industry Experience for University Students","description":" This service enables university students to apply for internships and industry experience opportunities at FOIZ, helping them connect academic learning with practical workplace experience, develop professional skills and explore career interests.<\/p>","options":" Opportunities are subject to availability and alignment with the student\u2019s field of study. Please include your CV, university details, area of interest and preferred training dates with your application.<\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" <\/p>","responsible":" Human Resources Department<\/p>","sort_order":1,"files":[]},{"id":18,"name":"Submission of CV","description":" This service enables candidates to submit their CV for consideration for employment opportunities at FOIZ, highlighting their qualifications, professional experience and skills.<\/p>","options":" Submit an updated CV with your contact details and indicate the position or area of work you are interested in.<\/p>","cost":"Free","channels":" Email Submission<\/p><\/li> FOIZ Website (Career Page)<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" Submitting a CV does not guarantee an interview or employment. Candidates may be contacted where their profile matches an available opportunity.<\/p>","responsible":" Human Resources Department<\/p>","sort_order":2,"files":[]}]},{"id":8,"title":"Financial Facilitation & Collections","icon":"fas fa-money-check-alt","sort_order":8,"services":[{"id":20,"name":"Installment deferment","description":" Provision of Installment deferment to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email Submission
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":1,"files":[]},{"id":21,"name":"Assignment to the bank","description":" Provision of Assignment to the bank to support operational, regulatory, and administrative requirements within FOIZ. Includes coordination with relevant departments and compliance verification.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email Submission
\u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":2,"files":[]}]},{"id":11,"title":"Passes & Permit Applications","icon":"fas fa-id-card","sort_order":11,"services":[{"id":30,"name":"Gate pass application (without Vehicle)","description":" Processing and issuance of personnel access passes for entry into FOIZ zones, ensuring identity verification, purpose validation, and adherence to site access policies.<\/p>","options":" Gate pass list format<\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Point of Contact<\/p>","duration":"1 Working Day (complex cases may take up to 3 working days)","remarks":" N\/A<\/p>","responsible":" Support Services Department<\/p>","sort_order":0,"files":[]},{"id":45,"name":"Freezone Pass","description":" This service facilitates requests for an external access pass to the Fujairah Free Zone Authority (FFZA) for business visits, meetings and other work-related activities, subject to FFZA approval and access procedures.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Point of Contact<\/p>","duration":null,"remarks":" <\/p>","responsible":" Support Services Department<\/p>","sort_order":0,"files":[]},{"id":23,"name":"Gate pass application (with Vehicle)","description":" Issuance and control of vehicle-enabled access permits allowing entry into FOIZ premises, ensuring compliance with security protocols, vehicle registration requirements, and operational safety standards.<\/p>","options":" Gate pass list format<\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Point of Contact<\/p>","duration":"1 Working Day (complex cases may take up to 3 working days)","remarks":" AED 100 Min charge (Applicable one time for project related traffic)<\/p>","responsible":" Support Services Department<\/p>","sort_order":1,"files":[]},{"id":24,"name":"Port passes coordination","description":" Coordination with relevant port authorities and internal security units to facilitate issuance and validation of access permits required for operations within port-controlled areas linked to FOIZ activities.<\/p>","options":" Through the requestor or FOIZ<\/p>","cost":"Contact FOIZ","channels":" Email Submission<\/p><\/li> Physical Visit to HQ<\/p><\/li><\/ul>","duration":"3-5 Working Days (Complex cases may take up to 7 working days)","remarks":" <\/p>","responsible":" Support Services<\/p>","sort_order":2,"files":[]}]},{"id":12,"title":"Non-Objection Certificates","icon":"fas fa-certificate","sort_order":12,"services":[{"id":26,"name":"Construction NOC (New Projects)","description":" Comprehensive technical and HSEQ review of construction-related documentation including method statements, risk assessments, and safety plans, followed by site verification and formal issuance of NOC enabling project commencement. Assessment and approval of minor modification or maintenance activities within operational facilities, ensuring compliance with FOIZ safety, operational, and environmental standards.<\/p>","options":" \u2022 Appendix A\n\u2022 Appendix B<\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Physical Visit (FOIZ HQ)<\/p>","duration":"5 to 7 Working Days (complex cases may take up to 15 working days)","remarks":" Minimum charges are subject to project scope and additional costs on a case-to-case basis (Refer to Attachments)<\/p>","responsible":" HSEQ Department<\/p>","sort_order":0,"files":[]},{"id":43,"name":"Amendments to Trade License NOC","description":" Review and approval of requested amendments to commercial licenses, including activity changes, ownership adjustments, or structural modifications, ensuring regulatory compliance.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Detailed Email<\/p> \u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":0,"files":[]},{"id":44,"name":"Drone NOC","description":" This service enables applicants to request a Non-Objection Certificate (NOC) from FOIZ for proposed drone operations within the Zone, including aerial photography, videography, surveys and inspections. Requests are reviewed in relation to the proposed location, purpose and operational arrangements.<\/p>","options":" Please obtain the FOIZ NOC before commencing drone operations and follow all conditions stated in the certificate. Applicants are responsible for securing any additional approvals required from the relevant authorities.<\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Physical Visit (FOIZ HQ)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Support Services Department<\/p>","sort_order":0,"files":[]},{"id":32,"name":"Construction NOC (Ongoing Project)","description":" Renewal of the active No Objection Certificate (NOC) for ongoing projects where there are no changes to the approved Scope of Work (SOW), risk profile, or operational parameters. The process includes verification of project continuity, confirmation of compliance with previously approved regulatory and safety requirements, and coordination with relevant internal departments to ensure all conditions remain valid. Ensures uninterrupted project execution while maintaining adherence to FOIZ standards, policies, and applicable regulations.<\/p>","options":" Initial NOC\nProject NOC\nProject Documents (SOW, DWGS etc..)<\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Physical Visit (FOIZ HQ)<\/p>","duration":"2 to 5 Working Days (complex cases may take up to 15 working days)","remarks":" In the case of constructing a new terminal, or when multiple clearances from affected parties are required, the process may take a considerable amount of time. This duration depends both on how quickly the concerned parties issue their NOCs and on how effectively the requester follows up on the submissions.<\/p>","responsible":" HSEQ Department<\/p>","sort_order":1,"files":[]},{"id":27,"name":"Petroleum trading NOC","description":" Regulatory evaluation and issuance of NOC enabling petroleum trading activities, ensuring compliance with licensing frameworks, market regulations, and FOIZ governance requirements.<\/p>","options":" List of permits<\/p><\/li> Owner Documents<\/p><\/li> Invoices<\/p><\/li><\/ul>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Physical Visit (FOIZ HQ)<\/p>","duration":"2 to 5 Working Days (Complex cases may take up to 20 working days)","remarks":" NOC is issued to Fujairah Environment Authority after collection of relevant documents from the following:<\/p> Fujairah Municipality<\/p><\/li> Fujairah Environment Authority<\/p><\/li> Fujairah Chamber<\/p><\/li> Civil Defense<\/p><\/li> Fujairah Police<\/p><\/li> Ministry of Energy and Infrastructure<\/p><\/li><\/ul>","responsible":" Support Services Department<\/p>","sort_order":2,"files":[]},{"id":28,"name":"Trade License NOC (Issuance \/ Renewal)","description":" Review and endorsement of applications for issuance or renewal of commercial licenses, confirming alignment with FOIZ regulatory requirements and permitted business activities.<\/p>","options":" <\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 FOIZ Offices (Physical Visit)<\/p>","duration":null,"remarks":" <\/p>","responsible":" Finance Department<\/p>","sort_order":3,"files":[]}]},{"id":14,"title":"Procurement & Vendors","icon":"fas fa-user-tie","sort_order":13,"services":[{"id":33,"name":"Supplier \/ Vendor Registration","description":" Evaluation and onboarding of vendors and suppliers through detailed assessment of technical capability, HSE compliance, financial standing, and operational readiness for engagement within FOIZ projects.<\/p>","options":" N\/A<\/p>","cost":"Contact FOIZ","channels":" \u2022 Email Submission<\/p> \u2022 Physical Visit<\/p>","duration":"N\/A","remarks":" This service is for new contractors<\/p>","responsible":" Procurement Team<\/p>","sort_order":0,"files":[]}]},{"id":10,"title":"Feedback & Recommendations","icon":"fas fa-bullhorn","sort_order":14,"services":[{"id":39,"name":"Submission of Complaint","description":" This service enables customers and stakeholders to submit complaints regarding FOIZ services, the FOIZ Website or their experience with FOIZ. Complaints help us identify concerns, take appropriate action and continuously improve service quality and customer satisfaction.<\/p>","options":" <\/p>","cost":"Free","channels":" Detailed Email<\/p><\/li> FOIZ Happiness Hub (Website)<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" All complaints are taken seriously and addressed promptly, fairly and respectfully. Please provide clear details to help us review and resolve your concern.<\/p>","responsible":" Support Services Department<\/p>","sort_order":0,"files":[]},{"id":40,"name":"Submission of Suggestion","description":" This service enables customers and stakeholders to share ideas and suggestions to enhance FOIZ services, simplify processes and improve the overall customer experience. Your contributions support innovation and continuous improvement.<\/p>","options":" <\/p>","cost":"Free","channels":" Detailed Email<\/p><\/li> FOIZ Happiness Hub (Website)<\/p><\/li> Physical Visit (FOIZ HQ)<\/p><\/li><\/ul>","duration":null,"remarks":" Every suggestion is valued and carefully reviewed for its potential benefit and feasibility. Please describe your idea and its expected benefits clearly to help us assess it.<\/p>","responsible":" Support Services<\/p>","sort_order":0,"files":[]}]}]}
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