{"hero":{"id":1,"background_image":"faq-hero\/01KN9BNZ5TFYWHRQWK34G3K0K1.png","is_active":1,"created_at":"2026-04-03 09:44:39","updated_at":"2026-09-23 03:25:12","hero_prefix":"Frequently","hero_title":"Asked Questions"},"categories":[{"id":1,"name":"General Information","slug":"general","icon":"fas fa-info-circle","sort_order":1,"is_active":1,"created_at":"2026-04-03 09:51:08","updated_at":"2026-04-03 09:51:08","items":[{"id":1,"faq_category_id":1,"question":"What is FOIZ?","answer":"<p>Fujairah Oil Industry Zone (FOIZ) is a world-class integrated industrial zone located in Fujairah, United Arab Emirates. Established to support the oil and gas industry, FOIZ provides comprehensive infrastructure, services, and facilities for energy sector companies.<\/p><p>FOIZ serves as a strategic hub for storage, refining, and distribution of petroleum products, offering state-of-the-art facilities and services to international and regional energy companies.<\/p>","sort_order":1,"is_active":1,"created_at":"2026-04-03 10:19:17","updated_at":"2026-07-29 08:32:56"},{"id":2,"faq_category_id":1,"question":"Where is FOIZ located?","answer":"<p>FOIZ is strategically located in Fujairah, UAE, on the east coast of the United Arab Emirates. Our location offers direct access to the Indian Ocean, bypassing the Strait of Hormuz, making it an ideal location for oil storage and distribution.<\/p><p>Our offices are located at 31st Floor, Al Hilal Towers, P.O. Box 9900, Fujairah, UAE.<\/p>","sort_order":2,"is_active":1,"created_at":"2026-04-03 10:19:47","updated_at":"2026-04-03 10:19:47"},{"id":3,"faq_category_id":1,"question":"What are FOIZ's operating hours?","answer":"<p>FOIZ operates 24\/7 for industrial operations. Our administrative offices are open from Sunday to Thursday, 8:00 AM to 5:00 PM UAE time. We are closed on Fridays, Saturdays, and public holidays.<\/p><p>For emergency support outside of office hours, please contact our emergency hotline.<\/p>","sort_order":3,"is_active":1,"created_at":"2026-04-03 10:20:08","updated_at":"2026-04-03 10:20:08"}]},{"id":2,"name":"Services & Facilities","slug":"services","icon":"fas fa-cogs","sort_order":2,"is_active":1,"created_at":"2026-04-03 09:51:42","updated_at":"2026-04-03 09:51:42","items":[{"id":4,"faq_category_id":2,"question":"What services does FOIZ provide?","answer":"<p>FOIZ provides a comprehensive range of services including:<\/p><ul><li><p>Storage facilities for crude oil and petroleum products<\/p><\/li><li><p>Refining and processing infrastructure<\/p><\/li><li><p>Port and marine services<\/p><\/li><li><p>Logistics and transportation solutions<\/p><\/li><li><p>Utility services (water, electricity, gas)<\/p><\/li><li><p>Maintenance and technical support<\/p><\/li><li><p>Safety and environmental management<\/p><\/li><\/ul>","sort_order":1,"is_active":1,"created_at":"2026-04-03 10:20:53","updated_at":"2026-04-03 10:20:53"},{"id":6,"faq_category_id":2,"question":"What storage capacity does FOIZ offer?","answer":"<p>FOIZ offers extensive storage capacity for various petroleum products, including crude oil, refined products, and petrochemicals. Our storage facilities are equipped with modern technology and safety systems to ensure secure and efficient operations.<\/p><p>For specific capacity information and availability, please contact our operations team.<\/p>","sort_order":3,"is_active":1,"created_at":"2026-04-03 10:21:47","updated_at":"2026-04-03 10:21:47"}]},{"id":3,"name":"Operations & Access","slug":"operations ","icon":"fas fa-industry","sort_order":3,"is_active":1,"created_at":"2026-04-03 09:52:04","updated_at":"2026-04-03 09:52:04","items":[{"id":7,"faq_category_id":3,"question":"How do I obtain access to FOIZ facilities?","answer":"<p>Access to FOIZ facilities requires proper authorization and security clearance. The process includes:<\/p><ul><li><p>Submission of visitor or contractor registration forms<\/p><\/li><li><p>Security background checks<\/p><\/li><li><p>Safety induction training<\/p><\/li><li><p>Issuance of access cards or permits<\/p><\/li><\/ul><p>All visitors must be accompanied by authorized personnel and comply with our security and safety protocols.<\/p>","sort_order":1,"is_active":1,"created_at":"2026-04-03 10:22:21","updated_at":"2026-04-03 10:22:21"},{"id":8,"faq_category_id":3,"question":"What are the requirements for contractors working at FOIZ?","answer":"<p>Contractors working at FOIZ must meet the following requirements:<\/p><ul><li><p>Valid trade licenses and insurance certificates<\/p><\/li><li><p>HSE certifications and safety training records<\/p><\/li><li><p>Qualified and trained personnel<\/p><\/li><li><p>Compliance with FOIZ safety standards and regulations<\/p><\/li><li><p>Proper equipment and tools meeting safety specifications<\/p><\/li><\/ul><p>All contractors must undergo a pre-qualification process and safety orientation before commencing work.<\/p>","sort_order":2,"is_active":1,"created_at":"2026-04-03 10:22:49","updated_at":"2026-04-03 10:22:49"},{"id":9,"faq_category_id":3,"question":"How do I report an operational issue or incident?","answer":"<p>To report an operational issue or incident:<\/p><ul><li><p>Contact our 24\/7 operations control center immediately<\/p><\/li><li><p>For emergencies, use the emergency hotline<\/p><\/li><li><p>Submit a formal incident report within 24 hours<\/p><\/li><li><p>Follow up with your assigned operations manager<\/p><\/li><\/ul><p>All incidents are taken seriously and investigated thoroughly to prevent recurrence.<\/p>","sort_order":3,"is_active":1,"created_at":"2026-04-03 10:23:14","updated_at":"2026-04-03 10:23:14"}]},{"id":4,"name":"Safety & Security","slug":"safety ","icon":"fas fa-shield-alt","sort_order":4,"is_active":1,"created_at":"2026-04-03 09:52:30","updated_at":"2026-04-03 09:52:30","items":[{"id":10,"faq_category_id":4,"question":"What safety measures are in place at FOIZ?","answer":"<p>FOIZ implements comprehensive safety measures including:<\/p><ul><li><p>24\/7 security surveillance and monitoring<\/p><\/li><li><p>Advanced fire detection and suppression systems<\/p><\/li><li><p>Emergency response teams on standby<\/p><\/li><li><p>Regular safety drills and training programs<\/p><\/li><li><p>Strict adherence to international safety standards<\/p><\/li><li><p>Personal protective equipment (PPE) requirements<\/p><\/li><li><p>Access control and security checkpoints<\/p><\/li><\/ul>","sort_order":1,"is_active":1,"created_at":"2026-04-03 10:24:01","updated_at":"2026-04-03 10:24:31"},{"id":5,"faq_category_id":4,"question":"How can I lease space or facilities at FOIZ?","answer":"<p>To lease space or facilities at FOIZ, please follow these steps:<\/p><ul><li><p>Submit an inquiry through our website or contact our business development team<\/p><\/li><li><p>Our team will assess your requirements and provide available options<\/p><\/li><li><p>Schedule a site visit to view the facilities<\/p><\/li><li><p>Receive a proposal with terms and conditions<\/p><\/li><li><p>Complete the necessary documentation and agreements<\/p><\/li><\/ul><p>For more information, please contact us at <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:info@foiz.gov.ae\">info@foiz.gov.ae<\/a> or call +971 9 22 44 000.<\/p>","sort_order":2,"is_active":1,"created_at":"2026-04-03 10:21:22","updated_at":"2026-04-03 10:21:22"},{"id":11,"faq_category_id":4,"question":"Is safety training mandatory for all personnel?","answer":"<p>Yes, safety training is mandatory for all personnel, including employees, contractors, and visitors entering FOIZ facilities. The training covers:<\/p><ul><li><p>Site-specific hazards and risks<\/p><\/li><li><p>Emergency procedures and evacuation routes<\/p><\/li><li><p>Personal protective equipment usage<\/p><\/li><li><p>Incident reporting procedures<\/p><\/li><li><p>Environmental protection measures<\/p><\/li><\/ul><p>Training must be completed before access to operational areas is granted.<\/p>","sort_order":2,"is_active":1,"created_at":"2026-04-03 10:25:11","updated_at":"2026-04-03 10:25:11"},{"id":12,"faq_category_id":4,"question":"What should I do in case of an emergency?","answer":"<p>In case of an emergency at FOIZ:<\/p><ul><li><p>Immediately alert nearby personnel and supervisors<\/p><\/li><li><p>Call the emergency hotline or activate the nearest alarm<\/p><\/li><li><p>Follow evacuation procedures and proceed to assembly points<\/p><\/li><li><p>Do not re-enter the facility until cleared by emergency personnel<\/p><\/li><li><p>Cooperate with emergency response teams<\/p><\/li><\/ul><p>Emergency contact numbers are posted throughout the facility and provided during safety induction.<\/p>","sort_order":3,"is_active":1,"created_at":"2026-04-03 10:25:35","updated_at":"2026-04-03 10:25:35"}]},{"id":5,"name":"Sustainability & Environment","slug":"sustainability","icon":"fas fa-leaf","sort_order":5,"is_active":1,"created_at":"2026-04-03 10:26:43","updated_at":"2026-04-03 10:26:43","items":[{"id":13,"faq_category_id":5,"question":"What are FOIZ's sustainability commitments?","answer":"<p>FOIZ is committed to sustainable operations through:<\/p><ul><li><p>55% emissions reduction target by 2030<\/p><\/li><li><p>90% reduction in plastic waste by 2030<\/p><\/li><li><p>Biodiversity conservation programs<\/p><\/li><li><p>Energy efficiency initiatives<\/p><\/li><li><p>Water conservation measures<\/p><\/li><li><p>Waste management and recycling programs<\/p><\/li><li><p>Green technology adoption<\/p><\/li><\/ul>","sort_order":1,"is_active":1,"created_at":"2026-04-03 10:27:23","updated_at":"2026-04-03 10:27:23"},{"id":14,"faq_category_id":5,"question":"How does FOIZ manage environmental compliance?","answer":"<p>FOIZ maintains strict environmental compliance through:<\/p><ul><li><p>Regular environmental impact assessments<\/p><\/li><li><p>Continuous monitoring of emissions and discharges<\/p><\/li><li><p>Compliance with UAE and international environmental regulations<\/p><\/li><li><p>Environmental management systems (ISO 14001)<\/p><\/li><li><p>Third-party audits and certifications<\/p><\/li><li><p>Transparent reporting and documentation<\/p><\/li><\/ul>","sort_order":2,"is_active":1,"created_at":"2026-04-03 10:27:49","updated_at":"2026-04-03 10:27:49"},{"id":15,"faq_category_id":5,"question":"Can I visit FOIZ to learn about sustainability initiatives?","answer":"<p>Yes, FOIZ welcomes visits from educational institutions, industry partners, and stakeholders interested in our sustainability initiatives. To arrange a visit:<\/p><ul><li><p>Submit a visit request at least two weeks in advance<\/p><\/li><li><p>Provide details about your group and areas of interest<\/p><\/li><li><p>Complete security clearance procedures<\/p><\/li><li><p>Attend a pre-visit briefing<\/p><\/li><\/ul><p>Contact our public relations team at <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"mailto:info@foiz.gov.ae\">info@foiz.gov.ae<\/a> to schedule a visit.<\/p>","sort_order":3,"is_active":1,"created_at":"2026-04-03 10:28:12","updated_at":"2026-04-03 10:28:12"}]}]}